The products will only be replaced if there is a defect/damage in the product or if the product does not qualify the given specifications.
The items eligible for exchange are the ones with any defect/damage, otherwise exchange/replacement is not allowed.
Yes, if a part of an order is damaged, that part of the delivery will be replaced.
No, there is no refund policy in Odesh
The replacement would be going through a validity check, if approved, then the replacement will be valid. It would take a minimum time of 15-20 days for the replacement.
No, you cannot cancel your order.
You can purchase a product only through internet banking.
As the GST is applied to handicrafts, you have to pay the GST applicable for the handicrafts.
The consumer has to pay for the product.
As an NGO working for the artisans and the handicraft, we have limited resources. So the freight charges are to be taken care by the consumer/buyer.
The product will take at least 7 to 10 days to reach depending on the geographical location.
Yes, Odesh delivers internationally unless the freight charges are payed by the consumer.